Service Advisor (Performance Lexus)

Performance Auto Group • Ontario, Ontario, Canada • 23h ago

Description About Us

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Identifying, recommending and documenting service maintenance and repairs for customers.
Greeting customers in a courteous, professional manner.
Delivering personalized service that exemplifies our dealerships.
Working with technicians to identify required maintenance and repairs.
Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
Providing service recommendations and estimated costs to customers.
Performing road tests of customer vehicles to assess customer concerns
Ensuring customer satisfaction meets company and manufacturers' standards.
Striving to meet the department's repair order production standards.
Perform other Service related duties as required by management.

What you need to succeed:

Must have a valid Ontario Driver's License and good driving record.
2-3 years of service advisor experience preferred
CDK experience is an asset.
Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
Ability to sell and recommend maintenance and repairs to our loyal customers.
Strong computer skills.
Good communication skills and attention to detail.
Must have the ability to multi-task and work under pressure.

What's in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Performance Auto Group

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