Credit & Collections Coordinator (Full Time) Brampton, ON

Linde • Brampton, Ontario, Canada • 15h ago

Primary Purpose Key Accountabilities

Assist your leader in projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function.
Manage portfolio to reduce DSO, Bad Debt, Write-Offs while improving cash flow and meeting Key Performance Indicators (KPI)
Participate and schedule periodic status updates with Key Account Managers (KAM)
Maintain detailed documentation of collection activities
Research and Analyze accounts e.g., payment patterns/behaviors, sales history, and previous collection efforts prior to engaging in collection follow up
Reconcile Billing and Payment discrepancies
Flag "At- Risk" accounts to leadership team and potential recommend action for legal or 3rd party escalation
Follow up with various departments within the organization to resolve any issues and provide accurate and timely completion of tasks
Respond to service support requests/inquires
Identify improvement opportunities.

Qualifications Education

Post-Secondary Degree or Diploma with a concentration in Finance/Accounting or related Discipline
Certified Credit Professional (CCP)

Experience

5 years Collection's experience (Business to Business and/or Business to Consumer)
Experience using or knowledge of large ERP system (JD Edwards, SAP, Oracle)
Proficiency in MS Office Applications (Excel, Word, PowerPoint)
Excellent written and verbal communication skills; Bilingual in French and English (written and verbal) is a definite asset!
Creative problem solving, strategic, strong analytical skills and innovative thinker
Strong relationship building and customer service skills with the ability to solve it right the first time
Self-starter and excellent organization and time management skills
Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
Strong team player, understanding that you deliver as a team
Ability to work independently and find ethical options to improve customer payment profiles.
Proficiency in MS Office Applications (Excel, Word, PowerPoint)
Ability to remain strong under pressure and provide logical solutions
Must be dependable and accountable (attendance and punctuality)

Linde

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