Knowledge Manager, Deloitte Global Knowledge Services

Deloitte • Toronto, Ontario, Canada • 3h ago

Our Purpose

Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching
Develop and maintain relationships with US Executive Accelerators program leads and key stakeholders such as XA Chief of Staff and the XA Marketing \& Comms leads
Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities
Develop knowledge plans that articulate KS support of the strategic priorities of the practice
Maintain a "healthy knowledge space" by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps)
Expertise \& Network Connectivity
Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections
Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality
Enhance search optimization to ensure that practitioners can easily find relevant content
Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications

About the team

Minimum of 5 years of relevant experience. Experience in aligned industry/business area a plus and experience in a global professional services organization preferred.
Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus
Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
Demonstrated ability to present to key senior leaders
Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
High comfort level working, managing resources, and collaborating in a virtual, global environment
Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others

Total Rewards

Deloitte

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