Who We Are Looking For
What You'll Do
- Create and define a comprehensive strategy designed to develop roaming capabilities and platforms to enhance the roaming customer experience.
- Lead initiatives through various forums articulating the strategic plan, tactics and outcomes.
- Influence and drive change by securing alignment across teams and leadership to ensure we are focusing on the right things, the right way.
- Collaborate with internal stakeholders and cross functional teams to gather requirements and secure alignment with business objectives to steer robust and meaningful outcomes.
- Create dashboards to measure performance of defined KPIs for roaming platforms and services, drive get-well actions to restore plan of record and providing regular updates to senior leadership
- Understand the business, anticipate needs, challenge old habits, ask why and look to continuously improve.
- Build business cases that strengthening benefits of initiatives.
- Build strong relationships across the company to help solve challenges and identify opportunities for
- Stay current on industry trends, regulations, and emerging technologies to leverage new opportunities and maintain a competitive edge to meet customer and business expectations.
- Drive continuous improvement in platform performance, reliability, and scalability.
- Ensure operational efficiency by implementing best practices and streamlining processes for roaming service delivery.
What You Bring
- Degree in Telecommunications, Engineering, Business, or a related field (MBA or advanced degree is a plus).
- Minimum 5-7 years of experience in telecommunications, with focus on wireless, product development, roaming, connectivity or platform management.
- Excellent communication, presentation, and negotiation skills with audiences at all levels who intuitively anticipates.
- Passion for winning.
- Strong analytical and problem-solving skills, with the ability to think outside the box to identify opportunities and implement solutions.
- Demonstrated experience in building relationship, leading cross-functional teams, navigating complex projects, and driving business outcomes.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Deep understanding of roaming technologies, protocols, industry standards and best practices is an asset.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
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