This is a 6 month fixed term employee contract initially, with a likelihood of extension
JOB PURPOSE:
KEY RESPONSIBILITIES:
- Own and grow key client relationships, acting as the senior point of contact and strategic partner to client stakeholders
- Lead the development and delivery of integrated campaigns, ensuring they align with client goals and brand direction
- Shape client strategy by understanding business needs, market dynamics, and audience insights---translating them into actionable, measurable plans
- Oversee the full lifecycle of project delivery, ensuring quality, efficiency, and profitability across all initiatives
- Collaborate closely with creative, strategy, and tech teams to drive innovative thinking and high-quality output
- Lead and mentor the client services team, providing guidance, development opportunities, and performance feedback
- Manage budgets, forecasts, and revenue opportunities, identifying areas for growth within accounts
- Ensure clear communication and alignment across global DEPT® teams and with external stakeholders
- Contribute to new business development efforts---identifying opportunities, leading pitches, and supporting cross-functional RFPs
- Drive internal account planning sessions, building roadmaps to deepen client partnerships and unlock new workstreams
- Monitor campaign performance and client satisfaction, using data and insights to continuously optimize our approach
- Champion DEPT® values and ensure our work consistently reflects the highest standards of creativity, strategy, and execution
WHAT WE ARE LOOKING FOR:
- Extensive agency-side experience in a senior Client Services role---ideally as an Account Director, or strong Account Supervisor stepping up
- Proven track record leading large-scale, integrated campaigns across digital, social, content, and experiential
- Strategic mindset with the ability to distill complex client challenges into clear marketing solutions
- Demonstrated success in nurturing long-term client relationships and expanding scopes of work
- Confident in managing budgets, commercial planning, and driving profitability
- Excellent communication and presentation skills, comfortable engaging C-suite clients
- Adept at managing and motivating cross-functional teams, with strong mentoring and leadership abilities
- Highly organized, calm under pressure, and capable of balancing multiple priorities in a fast-paced environment
- Familiarity with project management tools and processes, with a passion for operational excellence
WE OFFER
- A flexible, hybrid working policy
- An excellent salary based on experience and equal pay policies
- Mental health support, and company sick pay scheme.
- 15 days paid holiday (plus Public Holidays).
- Refreshments are provided in the office all week
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global --- at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
DIVERSITY, EQUITY \& INCLUSION
