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Support the timely and accurate completion of business processes and procedures according to SLA requirements.
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Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions.
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Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures.
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Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.
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Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within the bank's risk appetite that enhance the customer experience and support business objectives.
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Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
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Contribute to the development/delivery of presentations/ communications to management or broader audiences.
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Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
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3 year relevant experience
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Sound knowledge and understanding of Structured Notes, business process and procedures, and transaction lifecycle (e.g., processing environment, applications, software, hardware, products)
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Sound level knowledge with some form of related training and/or related experience or skills; specifically, OTC Derivatives
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Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
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Identifies key operational/ reporting/process issues for own area
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Provides thorough analysis and/or specialized reporting or operational/process support
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Requires general understanding of the overall function and/or businesses supported
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Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
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Completes work within specifically defined parameters with guidance/ direction from management as necessary
