About Gusto
About The Role
About The Team
Here's What You'll Do Day-to-day
- Develop a deep understanding of the different customers we serve, and how their varying needs translate into product requirements.
- Collaborate cross-functionally by partnering with Product, Engineering, Data Science, Marketing, and other functions to understand customer problems and identify opportunities.
- Design holistic customer journeys by crafting end-to-end experiences, frameworks, and principles that guide teams in delivering exceptional products.
- Validate solutions with research by ensuring designs are informed by rigorous analysis, data, and customer support insights.
- Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision.
- Hold high standards for the customer experience, including partnering with engineering partners to deliver experiences that are bug free, performant, accessible, and responsive.
Here's What We're Looking For
- 6 years of product design experience, ideally in consumer fintech or a similar domain.
- Proven track record of crafting end-to-end experiences, from concept to execution.
- Customer-focused mindset that translates deep user insights into impactful design solutions.
- Comfortable with ambiguity, and driving clarity in ambiguous spaces.
- Hands-on builder who is a craftsperson at heart, and always sweats the details.
- Growth mindset, optimizing user acquisition, activation, and retention with conversion-focused design.
- Data-driven, using analytics and A/B testing to iterate and refine user experiences for growth.
- Rapid prototyping and agile iteration: able to test ideas quickly and refine solutions based on feedback.
- Embrace strategic and business-focused thinking, ensuring design choices align with customer needs and business goals.
- Strong communication skills to explain design decisions, articulate tradeoffs, and drive cross-functional alignment.
- Strong opinions loosely held, and a willingness to constructively debate scope and tradeoffs to build alignment and unblock work.
2-3 days
