Summary
Key Responsibilities
- Provide the end-to-end technical leadership to the resolution of customer issues related to Managed Infrastructure Services (MIS); IPVPN, MIS Network, and MIS Wireless
- Provide third level support (L3) for escalations from MIS Technicians (L2) arising from Incidents, Problems, Changes, Requests for Changes and Releases.
- Participate in an on-call rotation to serve and support our MIS Technicians in resolving customer issues
- Provide technical leadership to Solutions Engineering (Sales) in ensuring customer designs satisfy operational requirements in an efficient and supportive manner
- Ability to articulate and communicate complex networking-related concepts to a broad range of technical and non-technical staff in an efficient and supportive manner
- Serve account executives and service managers in explaining customer issues and service outages in an efficient and supportive manner
- Provide coaching and mentoring to MIS Technicians (L2) and share technical knowledge, skills and expertise in an efficient and supportive manner
- Provide leadership in introducing new equipment and software for our services and customers (executing testing and acceptance)
Critical Qualifications
- Demonstrated Experience with Layer 2 Technologies (STP, VTP)
- Demonstrated Experience with Layer 3 Technologies (BGP, OSPF, EIGRP, QoS, IGMP, PIM, HSRP)
- Knowledge of MPLS Technologies (VRF, VRF-Lite, MP-BGP, QoS)
- Knowledge of Application and Network Access Control Technologies (SNMP, DNS, DHCP, Radius, ACS, ISE, IDS/IPS)
- Demonstrated Experience in Planning, Design and Support of Networks
- Demonstrated Vendor Hardware Experience with Cisco (Required) and/or F5 and Juniper
- Understanding of Firewall Technologies
Preferred Qualifications
- Minimum 3 Years of Experience
- Cisco Certified Networking Professional (CCNP) or Relevant Experience
- Juniper (JNCIA-M) an Asset
- University Degree or College Diploma (Computer Science, Engineering, Programming)
- Demonstrates the above Technical Competencies and Essential Qualities/Attributes
Additional Information Position Type: Job Status: Job Location:
Work Arrangement:
Application Deadline:
Please apply directly online to be considered for this role. Applications through email will not be accepted.
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