Associate Manager, Business Solutions and Delivery
About The Company
Bosa Properties Inc. ("BPI") is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.
We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.
About The Role
The Associate Manager, Business Solutions and Delivery is responsible for bridging the gap between business stakeholders and technology teams by analyzing business requirements, supporting solution design, and managing project tasks to ensure successful project delivery. This role is focused on the development, maintenance and improvement of customer platforms, enabling our Sales, Marketing and Customer Care teams to carry out their roles efficiently and productively. Reporting to the Director, Product Management, this role demands strong analytical skills, excellent communication, and effective project management capabilities.
What You'll Do
- Gather, document, and analyze business requirements for internal customer platforms
- Create process maps, perform detailed gap analysis, and collaborate with technology teams to propose solutions
- Develop and document project plans, allocate resources, and manage end-to-end project delivery, ensuring smooth implementation of new products/features
- Track project progress, monitor risks, dependencies, and constraints, and proactively address potential issues and changes in project scope
- Provide regular status updates to technology leaders and business stakeholders
- Monitor user feedback on existing platforms, address bugs and feature requests, and identify opportunities for continuous improvement
- Prioritize operational requests for the development team based on a predefined criteria
- Help business users to navigate and overcome barriers to successful adoption and utilization of implemented technology solutions
- Ensure adherence to Agile methodologies for project execution
- Collaborate with cross-functional stakeholders including senior business leaders, technology teams and vendors to ensure project success
- Plan releases and sprints, write effective user stories, and utilize tools like Jira, Confluence, and Lucid for documentation and tracking.
What you Bring:
- Bachelor's degree in business, engineering, or related field
- 3+ years of experience in a business analysis role
- Proven track record of successfully working cross-functionally in a highly collaborative environment and managing complex projects
- Strong understanding of business analysis and project management frameworks
- Experience working with agile or scrum methodologies
- Experience with customer platforms like CRM, web systems and customer care systems
- Exceptional written and verbal communication, and presentation skills
- Ability to work on multiple projects in a fast-paced environment
Preferred Skills
- Business Analysis
- Project Management
- Business Process Mapping
- Stakeholder Management
- JIRA
- Agile Methodologies
- Critical Thinking
Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.
$74,772 - $102,812 CAD
Who You Are
- Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
- Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
- Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.
How To Apply
We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.
You belong here! If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
