Intermediate Banking Process Consultant - Enterprise digital and Ai enablement - 87589-1
Position Title: Professional - Process Consultant
Line of Business: Enterprise digital and Ai enablement
Contract Duration: 6 months
Remote/Hybrid: hybrid -- every Wednesday and third Friday in office
Location Address: 81 bay 16th floor
Best vs average candidate: Someone with process experience, knowing Sigma methodology, able to use process mapping using Visio, experience with tools like MS Visio and FigJam, good communication skills as they will be talking to stakeholders.
Responsibilities:
The Process Consultant, Business Discovery and Optimization, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Enterprise Digital \& AI Enablement to achieve improvements on operational and business processes with positive impact on client and employee experiences.
The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.
The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.
Key Accountabilities:
- Identify opportunities in operational processes and provide meaningful and actionable insights to deliver an improved client and frontline experience.
- Produce high and lower level process maps on current and future state processes.
- Facilitate collaboration meetings with stakeholders (e.g. brainstorming sessions) using virtual meeting tools.
- Analyze data to draw insights, enable decision-making and perform cost and benefit analysis.
- Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations.
- Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes.
Must haves:
- Process engineering experience with either Lean or Six Sigma - 3 years.
- Experience in Microsoft Visio and Microsoft O365 Suite -- 3 years.
- Experience with tools like FigJam or Mural -- 2 years.
- Ability to understand high level concepts quickly and turn them into process maps for opportunity identification.
- Ability to design future state process based on solutions brainstormed.
- Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.
Nice to have:
- Prior FI and banking experience including knowledge of call centres, back office and/or Banking Center processing environments.
- Knowledge of people change management concepts.
- Lean Six Sigma Green Belt Certification.
