Lumber & Building Sales Part Time- Contract (BROCKVILLE)

Home Depot • Brockville, Ontario, Canada • 11h ago

Position Overview: Key Responsibilities:

Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal Skills
Department Supervisor

Travel Requirements:

No travel requirements

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Dependent

Working Conditions:

Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:

High School Diploma or equivalent
1 to 2 years Retail or Trade experience an asset
NA

Certifications:

NA
NA

Home Depot

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