Bilingual Customer Service Professional II (Medical Terminology)
3 days ago Be among the first 25 applicants
This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience --- talk with your recruiter to learn more.
Base pay range
$22.00/hr - $24.00/hr
AMCS Customer Care Representative Location Address: Open to contractors across Canada
Working Arrangements: Remote
Story Behind the Need
Clients Financials' Institutional business unit is a leading provider of retirement savings plans, employee benefit programs, and insurance solutions for Canadian groups including businesses; professional, alumni and retiree associations; financial institutions; retailers and other organizations.
The Institutional business unit provides a broad range of coverage including health and dental care, travel insurance, registered retirement savings and pensions, short- and long-term disability coverage, employee share ownership programs, flexible benefits plans, absence management solutions, defined contribution plans, deferred profit sharing, life and critical illness insurance, accidental death and dismemberment coverage plus wellness solutions.
The Absence Management Consultation Services (AMCS) department is looking for a professional, customer service oriented individual to join their team as a Customer Care Representative (CCR). Reporting to the Associate Manager -- Canadian Disability \& Group Life, the Customer Care Representative will provide customer service to client's Plan Sponsors and Plan Members as well as administrative support to the case management teams. This team is the first point of contact for our customers when accessing the AMCS program and is vital in delivering a great customer experience.
Typical Day in Role
- Gather referral information from clients through verbal intake process
- Handle calls and emails from Plan Sponsors and Plan Members
- Process new referrals and file closures in case management system
- Process mail, faxes, invoices, offsite files, files copy requests etc.
- Provide administrative support to case management teams (template letters, data entry updates, office supplies etc.)
- Handle basic client reporting and ad hoc assignments/projects
Candidate Requirements/Must Have Skills:
- Minimum 2 years of previous experience in administration/clerical or similar related work experience
- Previous experience in a high pace customer service environment
- Bilingualism in French and English is required
- Microsoft Suite (Excel, Word etc) - Can navigate applications confidently, previous experience utilizing Microsoft in a professional environment.
Soft Skills:
- Strong customer focus with strong active listening skills
- Excellent verbal and written communication skills (French/English)
- Ability to probe, investigate and resolve issues
- Excellent word processing, spreadsheet and database computer skills
- Adaptable, organized and quick learner
- Strong attention to detail and accuracy
- Well organized and able to prioritize tasks
- Demonstrated ability to work collaboratively and effectively in a fast-paced, multiple team environment as well as must be able to work well independently.
Nice-To-Have Skills:
- Understanding of medical terminology an asset
- Background in IT or tech support/ information center
Education:
Post - Secondary School education
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Customer Service
Industries
Financial Services, Hospitals and Health Care, and Insurance
