Job Description: Key Responsibilities:
- Strategic Planning \& Leadership: Provide strategic planning in the development and implementation of forward-thinking strategies to drive innovation, continual improvement and long-term financial sustainability.
- Financial Oversight: Oversee and manage the budgets of service units, ensuring performance targets are met. Regularly review net revenues and provide analysis for financial performance shortfalls.
- Operational Management: Integrate and expand business service operations, measure and ensure contract performance and customer satisfaction, and maximize sales volume for products and services.
- Expenditure Management: Review and approve all department-related expenditures, ensuring optimal value for funds invested.
- Business Development: Investigate and determine new revenue-generating opportunities. Develop, negotiate, and implement contracts for existing and new services, including operating conditions, facilities, equipment upgrades, and product agreements.
- Process Improvement: Ensure business processes are created, streamlined, documented, and maintained for integrity and consistency, introducing new technologies as required.
- Stakeholder Engagement: Negotiate with external stakeholders, manage contractual relationships, and prepare specifications and terms of reference for related work.
- Change Management: Develop and implement strategies for effective and ongoing change management.
Skills \& Abilities:
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Core Leadership and Management:
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Leadership \& Team Development: Experience in leading high-performing teams, fostering a culture of accountability, and driving personal and professional growth.
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Engagement \& Influence: Strong ability to collaborate with leadership, cross-functional teams, and external partners to drive success.
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Project \& Change Management: Ability to manage large projects effectively, lead through uncertainty and guide teams through change.
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Strategic Business Acumen:
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Financial Acumen: Ability to design and implement effective business planning strategies. Has knowledge of ERP systems to navigate and interpret financial and human resource plans.
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Communication Skills: Strong verbal and written communication skills with the ability to articulate vision, inspire teams, and present complex information clearly.
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Innovative Mindset: Skilled in identifying opportunities for improvement, implementing creative solutions, and optimizing operations for efficiency and scalability.
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Industry and Operational Knowledge:
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Retail and Customer Service: Applying business principles specific to retail and customer service environments.
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Strategic \& Critical Thinking: Ability to analyze challenges, anticipate future trends, and develop innovative, data-driven solutions.
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Digital and Technological Services: Understanding online, digital, and technological services, sales, and products.
Qualifications:
- Bachelor's degree in a related field (business, finance or related field of study).
- 10 years of progressive experience of directly related work experience.
- Business Development experience is essential
- A combination of education and experience will be considered.
Northern Alberta Institute of Technology
