Total Rewards: GENERAL FUNCTION MAJOR DUTIES \& RESPONSIBILITIES
-
Greets customers without delay (within 30 seconds)..
-
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
-
In Doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame.
-
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
-
Shows patience and courtesy to indecisive or difficult customers and patients.
-
Performs work accurately and thoroughly despite time pressure and customer volume.
-
Identifies situations involving unsatisfied customers and acts quickly for resolution. .
-
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
-
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
-
Places contact lens orders, processes shipments and properly submits invoices for payment.
-
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
-
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
-
Maintains safe working environment for all associates/patients.
-
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
-
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
-
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
-
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
-
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
-
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
PREFERRED QUALIFICATIONS
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills
EssilorLuxottica
