Contract:12 months
Location: Oakville (3 days on-site)
Introduction:
The Digital Engineering Application Specialist will be responsible for the deployment and maintenance of the client's Asset Performance Management (APM) platform. This cloud-based platform provides advanced data and analytics to water treatment professionals, helping them make better business decisions, eliminate unplanned downtime, and lower operating costs
Key Responsibilities:
- Implement the client's Asset Performance Management (APM) platform for various water treatment applications including Reverse Osmosis, Drinking Water Ultra Filtration plants, Membrane Bioreactor (MBR) wastewater plants, Cooling Towers, Boilers, and Wastewater plants.
- Provide expert remote technical support to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot data logging to ensure data connectivity \& quality.
- Support the lifecycle of digital services including account/user management, reporting, alarms, connectivity troubleshooting, and other maintenance activities.
- Respond to service requests within specified SLAs.
- Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.
Requirements:
- Bilingualism in English and French
- Possess excellent written \& verbal communication skills.
- 2 years of IT networking knowledge and experience.
- 2 years of technical support experience.
- Demonstrate problem-solving skills.
- Exhibit the ability to prioritize, shuffle, \& organize work to meet conflicting deadlines and work in a fast-paced environment.
- Show self-motivation, a willingness to learn, and the ability to work independently with minimal guidance.
- Is able to work collaboratively and energetically with remote individuals and teams to support existing and new customers.
- Good troubleshooting skills on device hardware and software.
Desired Qualifications:
- Hold a Bachelor's Degree in Chemical Engineering from an accredited university or college.
- Experience with AWS (Lambda, S3), Atlassian Tools (Jira), Microsoft SQL Server, and/or Oracle database.
- Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations.
- Knowledge of water treatment processing technologies.
- Technical subject matter expert of SaaS platform \& hardware deployment and lifecycle. . Prior experience with a SaaS platform \& hardware deployment and lifecycle. Familiarity with IIoT.
- Experience in working in a customer support team.
- Basic knowledge of data analytics.
