Office Administrator

The Travel Agent Next Door • Toronto, Ontario, Canada • 9h ago

About Us

The Travel Agent Next Door is Canada's largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a broad range of programs and tools. The company has a head office in downtown Toronto and a branch office in Vancouver, with over 1,300 home-based agents across Canada.

Mission Statement

Our team empowers you to become a successful entrepreneur by providing MORE™ knowledge, MORE™ resources, and MORE™ tools for you to succeed. Our personalized approach and unwavering support are dedicated to your success, every step of the way.

Job description:

We are looking for a highly organized and detail-oriented Office Administrator to oversee daily office operations and ensure a smooth, efficient work environment. This role involves administrative support, office management, and coordination across departments. The ideal candidate will have strong organizational skills, excellent communication abilities, and the ability to multitask effectively. Having a travel background would be beneficial.

Role responsibilities:

· Oversee daily office operations, ensuring a well-organized and productive work environment.

· Manage office supplies, equipment, and inventory, ensuring availability as needed.

· Handle incoming and outgoing correspondence, including emails, phone calls, and mail.

· Assist in scheduling meetings, coordinating calendars, and preparing reports.

· Maintain office records, databases, and documentation for administrative processes.

· Ensure compliance with company policies and procedures.

· Onboarding of new staff.

· Building liaison.

· Manage storage locker.

· Organize Canada Anniversaries.

· Responsible for making sure the HUB is updated and consistence.

· Coordinate office events.

· Ability to pivot and support supplier engagement as the business needs.

· Represent the brand in a respectful and friendly manner.

· Develop refresher mandatory training/testing for all staff to maintain their knowledge, execute and monitor.

· Facilitate/Arrange internal cross training (understanding what departments do).

· Setting up computers and phones for staff.

· Handling updating supplier pins monthly.

· Mailing out agent pins monthly.

Qualifications:

· Proven experience in office administration or a related role.

· Strong organizational and multitasking abilities with attention to detail.

· Excellent verbal and written communication skills.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Self-motivated.

· Ability to handle confidential information with discretion.

· Strong problem-solving skills and a proactive approach to workflow improvement.

· Ability to work independently and collaboratively in a fast-paced environment.

· Travel background.

· Exceptional communication skills both written and verbal.

· Fun, friendly and engaging telephone personality.

· Open to learning new skills and taking on new tasks.

· Ability to pivot and support the business as needed.

If you are passionate about your work, enjoy taking ownership of your projects, and thrive in a collaborative, team-oriented environment, we encourage you to apply. This is a hybrid position, with minimum 3 days in office based in Toronto, ON.

To be considered for this position, please submit a cover letter outlining why you are the ideal candidate for this role, along with your salary expectations.