The Opportunity
Role Importance Your leadership will directly affect:
- Operational Scalability: Standardizing and optimizing operational efficiency across multiple locations.
- Financial Performance: Overseeing P\&L, managing costs, and driving revenue growth.
- Strategic Expansion: Leading the company's expansion strategy into new cities with a structured and sustainable approach.
- Team Development: Cultivating a strong leadership team to foster performance and accountability across all branches.
What You Will Be Doing
- Overseeing Multi-Site Operations: Ensure consistent and efficient operational execution across all locations.
- Scaling and Expanding the Business: Develop and implement the operational playbook for smooth market expansion.
- Financial Oversight \& P\&L Management: Collaborate with the CFO and Controller to enhance financial performance, manage costs, and increase profitability.
- Process Optimization \& Standardization: Create and refine scalable processes that improve service delivery and operational effectiveness.
- Team Leadership \& Development: Inspire and manage a team of branch managers and operational leaders to meet goals.
- Technology \& Data Utilization: Leverage operational software and key performance metrics for effective decision-making.
- Growth Strategy Implementation: Work closely with the executive team to align on short- and long-term business strategies.
What You Will Need To Succeed
- Proven Experience in Multi-Site Operations: A strong background in managing multi-location businesses, with specific experience in service-based industries (e.G., logistics, franchising, or similar sectors). A proven track record of successfully opening new locations and driving business growth is essential.
- Strong Financial Acumen: Demonstrated ability to manage P\&L, implement cost control measures, and drive revenue growth across multiple locations.
- Leadership \& People Management: Skilled in building and inspiring high-performing teams while cultivating a culture of accountability, collaboration, and success.
- Process-Driven Mindset: Experience in developing and refining scalable, repeatable operational systems to improve service delivery, efficiency, and customer experience.
- Entrepreneurial Thinking: Ability to balance strategic vision with hands-on execution, driving both growth and operational efficiency.
- Technological Proficiency: Familiarity with CRM systems, dispatch software, and using data to make informed decisions that drive business results.
- Excellent Communication Skills: Proven ability to effectively communicate and collaborate with executive leadership, branch managers, and teams across all levels of the organization.
- Strong Customer Service Mindset: Ensures customer escalations are handled strategically, not reactively.
- Proactive Problem Solver: Someone who identifies and resolves issues before they escalate, ensuring smooth operations and customer satisfaction.
Why Join Our Client?
- Lead a Growing Organization: Play a crucial role in driving the operational execution and expansion of a rapidly growing company.
- Competitive Compensation: Base salary of $140,000 -- $175,000 depending on the candidate's skills and experiences.
- Comprehensive Benefits: Health and wellness benefits, paid vacation, and free parking.
- A Culture of Excellence: Work in an organization committed to operational excellence, innovation, and continuous improvement.
- Impact \& Legacy: Help shape the company's foundation for long-term success and leave a lasting impact.
