Patient Call Center Coordinator

OCLI Vision • Richmond Hill, Ontario, Canada • 13h ago

Who We're Looking For

Provides the highest level of customer service patents and incoming callers via telephone
Answer incoming calls in a friendly, courteous, professional \& positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment
Maintain accurate records by verifying/obtaining patient demographic \& insurance information and entering the practice management system
Forward calls to appropriate practice/department for additional follow-up, information or resolution
Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner
Answer inquiries by researching, locating, and providing relevant information
Maintain patient privacy by adhering to all applicable HIPAA regulations
Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager
Handle making outbound calls to schedule patients upon request
Work collaboratively \& courteously with all other departments to ensure a positive patient experience
Perform various administrative functions and other duties/projects as assigned

What You'll Need To Succeed

Previous customer service experience-- Able to manage difficult or emotional customer situations
You can focus on solving conflict, not blaming and maintain confidentiality
Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing \& computerized scheduling systems (EMR/EHR)
Prior inbound/outbound call center and telephone experience preferred
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
Experience working with the public \& demonstrate strong communication \& customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred

Who We Are

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