Communicative Disorders Assistant (CDA) - Travel Role

WS Audiology • Toronto, Ontario, Canada • 23h ago

What we offer you:

Competitive compensation package with profit-sharing programs
Employer-funded benefits (starting on day one) with additional healthcare spending account
RRSP program + employer matching
Paid vacation and personal days
Education Assistance and Health \& Wellness programs
Mentorship and development opportunities
Vehicle allowance and company card for travel and mileage expenses

What you will do:

Travel within Ontario and some interprovincial travel to provide support as a CDA in various HearCANADA clinic locations based on needs and volumes
Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
Discuss communicative strategies with customers
Communicate with customers via telephone for appointment follow-ups, or reschedules
Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health

What we are looking for:

Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
1-2 years' experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
Access to a vehicle is required based on the travel component + a valid driver's license
Willingness to participate in frequent travel (up to 75%) within Ontario and some interprovincial travel, including some air travel

WS Audiology

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