Seal \& Design Canada is a manufacturer and distributor of industrial sealing products to the automotive, pharmaceutical and industrial sectors. We are currently seeking a highly motivated full-time professional who desires a position with growth to join our team. Reporting to the General Manager, the Account Representative will provide world-class customer service and technical expertise to our diverse customer base in support of our company mission, sales targets, and margins.
ESSENTIAL FUNCTIONS:
· Performs all account management duties including but not limited to order entry, responding to complaints and processing returns
· Calculates costs and offers quotations; follows up on open quotations
· Responds to technical questions; understands customer needs and requirements
· Grows existing customer relationships and maintains profit margins
· Generates new accounts by responding to inbound phone, email and website inquiries
· Maintains and manages internal data bases
· Sets up new customer parts
· Sources raw material and parts
· Communicates with vendors and completes purchase orders when necessary
· Communicates key information to other internal departments
· Supports outside sales team with special projects and other administrative tasks
· Observes safety and security procedures
QUALIFICATIONS:
- Bachelor's Degree/College Diploma and one to two years related experience in business-to-business setting
- Excellent written and verbal communication skills
- Technical aptitude
- Proficiency working in a computer supported environment with business software and Microsoft office programs
- Strong attention to detail
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
- Versatility, flexibility, and a willingness to work within constantly changing priorities in a dynamic environment with enthusiasm
- Ability to work independently and as a member of a team
- Demonstrated ability to calculate figures and amounts such as raw material yields, discounts and percentages
- Familiarity with PPAP and APQP processes a plus
- Ability to travel to the United States for business purposes
BENEFITS \& COMPENSATION:
· Full benefits package and RRSP program -- after 90-day probation period
· Salary based on experience
· Quarterly Bonuses granted for targets met
· The opportunity to shape the future -- yours and ours
PHYSICAL DEMANDS:
· Continual use of hands; constant standing, walking, reaching, bending, and lifting
· Clear close vision and ability to identify and distinguish colors
· Ability to safely climb ladders/stairs
· Ability to function at a computer workstation for 8 hours per day
· Ability to carry up to 50 lbs.
· Ability to lift up to 75 lbs.
WORK ENVIRONMENT:
Job performed indoors in an office with moderate noise.
