Development \& Communication Full-Time, Permanent Level 4
Overview:
Job Responsibilities: Donation Processing
- Manage and update monthly donor records, ensuring all transactions and acknowledgments are completed accurately.
- Execute scheduled donor credit card and bank account transfers.
- Follow up on declined transactions and expired payment methods.
- Maintain accurate records of donor interactions and updates in the database.
- Import and verify new pledges and donations.
Quality Control
- Reconcile transactions in the database (Raiser's Edge) to processing centres and prepare reconciliation reports for Finance.
- Conduct regular quality checks to ensure data standards are met and acknowledgments are timely.
Customer Service
- Respond to donor inquiries and requests.
- Perform both inbound and outbound calling to maintain donor relationships.
- Call lapsed monthly donors to reactivate their accounts.
General Donation Processing and Customer Service:
- Fill in for absences to ensure coverage for the broader Donor Care team
- Perform data entry of general single donations and verify entries balance to batch totals.
- Sort, open, batch, and tally donation mail, ensuring compliance with bank and CRA requirements.
Qualifications
- Minimum college diploma.
- 5 years of customer service and data processing experience.
- Strong experience with Microsoft 365, particularly Word Mail Merges, Excel, and Outlook.
- Proficiency in French is an asset.
- Outbound telemarketing experience is helpful.
- Proficiency with Raiser's Edge is an asset.
Competencies:
- Strong attention to detail and high level of accuracy.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
Attributes:
- Self-motivated, high energy, and results-oriented.
- Tactful and diplomatic.
- Collaborative and team-oriented.
Internal Interactions:
- Communications, Finance \& Administration, Information Technology, Human Resources, Database Analyst.
External Interactions:
no later than May 7, 2025
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA people, and people with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
