IT Release Analyst
How Will You Contribute
- Process and Tool Updates: Communicate updates and changes to processes and tools.
- Multi-functional Collaboration: Liaise and facilitate communication between business areas and functional IS groups.
- Team Coordination: Work closely and coordinate effectively within a high-performing team.
Responsibilities
- Continuously review and improve the release management process to improve efficiency, reduce risk, to allow for successful deployments.
- Works with teams to drive resolution.
- Works closely with change enablement team in support of the implementation of releases.
- Produce reports and metrics for release management, analyzing and trending the data, linking release with change, and incident.
- Ensures operational readiness of changes before their implementation into production.
Skills And Experience
- 2 to 3 years of experience in managing release processes within a complex environment.
- ITIL Certification preferred.
- Experience working with ServiceNow preferred.
- Degree or equivalent experience in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- Knowledge of Continuous Integration/Continuous Deployment (CI/CD) pipelines.
- Understanding of DevOps practices.
- Proficiency in release management tools.
- Familiarity with Change Management practices.
What can we offer?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our Commitment Values-first culture
Boundless opportunity
Continuous innovation
Delivering the promise of Diversity, Equity, and Inclusion
Championing Corporate Citizenship
About Manulife And John Hancock
Manulife is an Equal Opportunity Employer
Primary Location
Working Arrangement
Salary range is expected to be between
