Company Description
- An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
- Best-in-class health, medical, and life insurance benefits;
- Access to virtual and telehealth services and apps; and
- Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.
Job Description
Position Summary Responsibilities
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Design, develop, and update technical training courses for software, hardware, and IT systems.
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Create engaging learning materials, including presentations, manuals, videos, and e-learning modules.
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Tailor training programs to different audiences, including developers, system administrators, and end-users.
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Conduct instructor-led training (ILT) and virtual training sessions for internal and external users.
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Utilize hands-on labs, interactive exercises, and real-world scenarios to enhance learning.
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Deliver workshops, webinars, and one-on-one coaching sessions as needed.
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Assess learner progress and provide feedback to ensure knowledge retention.
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Gather feedback from trainees to improve training materials and delivery.
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Keep training programs up to date with the latest technology trends and industry best practices.
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Work closely with technical teams to stay updated on product features and system changes.
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Collaborate with HR, IT, and management to identify training needs and learning goals.
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Develop onboarding training for new employees and technical certification programs.
Qualifications Education \& Certifications
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Bachelor's degree in Computer Science, Information Technology, Education, or a related field.
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Certifications such as Certified Technical Trainer (CTT+), AWS Certified Trainer, or Microsoft Certified Trainer (MCT) are an asset.
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Strong understanding of IT systems, software development, networking, or cloud computing.
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Knowledge of learning management systems (LMS) and e-learning tools.
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Familiarity with instructional design models (ADDIE, Bloom's Taxonomy).
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Excellent presentation and communication skills.
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Ability to simplify complex technical concepts for diverse audiences.
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Strong organizational and time-management skills.
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Adaptability to different learning styles and training methods.
Experience
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3-6 years of experience in technical training, instructional design, or IT training.
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Experience in delivering both classroom and virtual training.
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Exposure to content development tools.
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Learning Management Systems (LMS): Absorb
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Training Tools: Camtasia, Microsoft Word, PowerPoint, Visio
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Content Management Systems: SharePoint, OneDrive
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Collaboration Platforms: Microsoft Teams, Jira, Zoom, WebEx
Mandatory Requirements
- Language: Fluency in English (reading, writing, speaking)
- Travel: Ability to travel domestically/internationally (passport required)
- Security Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Reliability (Level 1) clearance
Additional Information
Canadian Bank Note Company
