Senior Logistics Coordinator - Customer Service
Senior Logistics Coordinator -- Customer Service (3PL Experience Required)
Experience Required : 3--5 years as a Senior Logistics Coordinator in a 3PL company
This is a full-time, in-person position in our Montreal office. Remote or hybrid work is NOT available.
About Us
We don't just move freight---we drive results . As a rapidly growing logistics company in Montreal, we specialize in tailored and efficient supply chain solutions across ground, air, sea, and intermodal transport. Our success is built on strong partnerships, innovative problem-solving, and a customer-first mindset.
If you are a proactive logistics professional with 3PL expertise and thrive in a fast-paced environment where challenges become opportunities, we want to hear from you.
Your Role: Senior Logistics Coordinator (Customer Service)
As a Senior Logistics Coordinator , you will be the key link between sales, operations, and customer success. You will ensure seamless shipment execution , manage customer relationships, and resolve logistics challenges with confidence and efficiency.
This position is ideal for someone who:
- Has successfully worked as a Senior Logistics Coordinator in a 3PL company.
- Thrives under pressure and enjoys problem-solving in real-time.
- Is a strong communicator who can handle escalations with professionalism.
- Can manage multiple clients and juggle shipments without missing a detail.
Key Responsibilities
- Customer Relationship Management -- Act as the primary point of contact for key clients, providing outstanding service and proactive solutions.
- Problem-Solving \& Escalations -- Handle shipment delays, customs issues, and other logistical challenges with quick decision-making.
- Shipment Execution \& Coordination -- Work closely with carriers, brokers, and internal teams to ensure on-time and compliant deliveries.
- Import/Export Documentation -- Process paperwork with accuracy, ensuring customs and regulatory compliance.
- Continuous Improvement -- Identify inefficiencies and propose solutions to optimize logistics workflows.
What We're Looking For
- Proven Experience -- 3--5 years as a Senior Logistics Coordinator in a 3PL company (this is a must!).
- Bilingual -- Strong written and verbal communication skills in French and English.
- Industry Knowledge -- Strong understanding of freight, transportation, and customs regulations.
- Multi-Tasking \& Detail-Oriented -- Ability to manage multiple shipments while maintaining high accuracy.
- Tech-Savvy -- Comfortable with logistics software and data entry.
Why Join Us?
- Career Growth -- Work with industry experts and get hands-on training.
- Supportive Culture -- We invest in our people, offering mentorship and a collaborative team environment.
- In-Person Work Environment -- Collaborative office setting for effective teamwork.
This role requires full-time, in-person attendance in our Montreal office. No hybrid or remote work is available.
If you're ready to bring your 3PL logistics expertise to a company that values innovation and career growth, we'd love to meet you.
Apply today and take your logistics career to the next level!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Customer Service, and Business Development
Industries: Transportation, Logistics, Supply Chain and Storage
