As the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization's operations and customer experience . Reporting directly to the CFO, you will play a key role in shaping and implementing the company's IT strategy to support our growth in both retail and e-commerce. You will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.
Key Responsibilities:
- Strategic Leadership:
- Develop and implement the IT strategy aligned with business goals, focusing on e- commerce, digital transformation, and operational scalability.
- Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
- Identify and evaluate new technologies to keep the company competitive in the retail industry.
- ERP Reimplementation:
- Lead the end-to-end reimplementation of the company's ERP system to improve efficiency, scalability, and data accuracy across operations.
- Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
- Ensure a seamless transition with minimal disruption to business operations and provide
post-implementation support and optimization.
-
Technology Management:
-
Oversee and maintain the company's digital and in-store systems, including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
-
Ensure consistent performance, security, and high availability for all company tech assets and platforms.
-
Manage IT budgets, forecasts, and cost-effectiveness.
-
Establish a Disaster Recovery program.
-
Vendor Relationship Management:
-
Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
-
Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
-
Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.
-
Cybersecurity\& Compliance:
-
Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
-
Ensure compliance with data protection regulations (e.g., PCI, GDPR, CCPA)and industry standards.
-
Team Development:
-
Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
-
Oversee training and professional development to keep the team up-to-date with
technology trends and skills.
- Stakeholder Collaboration:
- Collaborate with cross-functional leaders (e.g., Finance, Marketing, Operations, Planning) to align IT initiatives with company objectives.
- Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
- Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.
Personal Attributes
-
Strong leadership and management skills, with the ability to inspire and motivate a team. Previous experience in building a high performing organization and team.
-
Excellent communication and interpersonal skills, with the ability to effectively establish trustworthy relationships with technical and non-technical stakeholders.
-
Proven track record of developing and implementing successful technology strategies that drive business value. Ability to lead change management efforts for technology initiatives.
-
Experience with retail technologies (POS systems, ERP, e-commerce platforms) and digital transformation.
-
Detailed understanding of cybersecurity, data privacy, and regulatory compliance.
-
Strong business acumen, with the ability to understand and align technology initiatives with business goals and objectives.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP.
- 8 years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e- commerce.
