Associate Support Analyst

Euna Solutions • Oakville, Ontario, Canada • 1d ago

The Opportunity Experience

1-2 years of experience in a technical support role, preferably in a software or technology company
Experience with software troubleshooting, including the ability to diagnose and resolve technical issues
Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing
Experience with CRMs and ticketing systems

Responsibilities

Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support.
Troubleshoot and diagnose software issues reported by customers, working with cross-functional teams to identify and resolve underlying problems
Escalate complex technical issues to higher-level technical support staff as needed.
Document technical issues and their resolution in our ticketing system, ensuring that customer issues are resolved in a timely and effective manner.
Develop a deep understanding of Euna Solutions' products and services to provide effective technical support to customers.
Contribute to developing and maintaining technical support documentation, including knowledge base articles, user manuals, and training materials.
Continuously develop technical skills and knowledge of Euna Solutions' products and services to enhance the quality of technical support provided to customers.

Location

💰 Benefits

Euna Solutions

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