Positions Available: 2
Position Type: Full-Time Permanent
Location: Toronto, ON
Hours of Work: 37.5 hours per week
Benefits:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.
Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.
Reconnect, in addition to its core work with clients, is involved in several initiatives through its Community Shared Services Collaborative. These initiatives focus on building capacity both internally and within the broader healthcare system through digital health and process improvement. The Technology Business Analyst will play a crucial role in supporting organizational growth by contributing to system improvement and technology change management initiatives.
About Us:
Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centered care in our sector.
The ideal candidate will be a dynamic and highly motivated individual with exceptional organizational skills. They should have experience in process analysis and improvement and demonstrate the ability to effectively communicate with diverse stakeholders. Excellent time management skills, attention to detail, and the ability to handle sensitive information with discretion are also essential qualities.
Responsibilities include, but are not limited to, the following:
- Supports and maintains technology services, virtualization systems, information systems, databases, and Active Directory infrastructure
- Conducts assessments, gathers requirements, provides analysis and proposes improvements to improve efficiency and align technology with business objectives
- Troubleshoots and resolves technical issues from IT systems and infrastructure
- In response to organizational and user needs, designs, deploys and upgrades network services and architectures (software and hardware) including, but not limited to, physical networks, servers, routers, cabling, switches, firewalls and VPNs
- Effectively manage stakeholder relationships at all levels by communicating their insights and recommendations, providing an overview of available services and proposing tailored solutions for their review that address business problems and leverage technology effectively
- Develop reports, correspondence, and briefing notes as needed for internal and external stakeholders
- Anticipates potential barriers to success and mitigates risk including the creation of contingency plans
- Delivers all services in a professional manner and in accordance to established guidelines and associated benchmarks;
- Exercise the utmost discretion and confidentiality in handling sensitive information,
- Other duties as required.
Technical and Behavioural Competencies Required:
- 3-4 years of relevant experience in information technology with some experience in a business and/or sales setting
- Proven experience supporting one or more areas, processes, or technologies around platforms and technologies for capabilities enablement
- Formal and informal training in and experience with computer and networking technologies and the use of relevant equipment and software
- Knowledge of cloud computing technologies
- Familiarity with procedures and best practices to protect privacy and security of confidential, personal and private information
- Excellent written and verbal communication skills
- Strong problem solving skills; responsive and flexible in regards to evolving responsibilities and a changing environment
- Able to work independently and in a team setting
- Able to liaise with external vendors or consultants
- Excellent problem-solving skills and resourcefulness
- Ability to quickly learn and understand the operations of Reconnect and the optimum use of computer technology to facilitate effectiveness and efficiency
- Valid Driver's License and access to a personal vehicle is required.
- Excellent time management and prioritization skills with a demonstrated ability to effectively manage multiple high-impact priorities
- Exceptional (written and verbal) communication skills and interpersonal skills.
- Develops lasting, positive and value-adding relationships.
- Demonstrated ability to co-ordinate multiple tasks and keep stakeholders effectively engaged in the process
- Able to interpret data and use it to develop effective and appropriate business plans
NOTE: Reconnect requires a criminal background check for all employees, volunteers and students.
Workplace Requirements:
- Works a 37.5 hour workweek, Monday through Friday and as needed after hours and on weekends.
- Office Based position, travel to different locations as needed
- Work hours may vary depending on the needs of the project and the agency.
- May provide services at the Reconnect offices and at satellite locations.
- Attendance at outside meetings and special events required from time-to-time.
- Criminal background check;
Who we are:
Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.
Application Process:
Are you excited about the prospect of joining our team? We can't wait to hear from you! Please submit your resume, accompanied by a cover letter by clicking 'Apply Now'.
To request an accommodation in the application process, contact us by phone at (416) 676-1829
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.
Reconnect Community Health Services
1281 St. Clair Avenue West
Toronto, Ontario M6E 1B8
http://www.reconnect.on.ca
