Bilingual Customer Service Representative (Insurance)
We are currently seeking ten professionals to join a client-facing role within the insurance industry. This opportunity offers the chance to make a meaningful difference during pivotal moments in people's lives, while working within a dynamic environment that values empathy, communication, and continuous learning. You will be part of a team supporting a well-established Group Benefits business line, focused on delivering top-tier service to members across Canada.
What is in it for you:
• Hourly salary of $24.35.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule: Rotating shifts between 8 AM and 8 PM EST.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.
Training Details:
• A 9-week paid training program is required.
• Training hours are Monday to Friday, 8 AM -- 4 PM EST.
• During this period, candidates will be equipped with the tools and knowledge to transition to regular responsibilities.
• Additional training in Dental coverage may be offered approximately 6 months after the start date.
Responsibilities:
• Manage incoming calls (approximately 50 per day) and respond to inquiries related to group insurance plans with accuracy and professionalism.
• Support both internal and external clients by resolving concerns, processing requests, and providing guidance on benefits and services.
• Follow up on plan files and ensure timely communication while navigating between multiple internal systems.
• Demonstrate a strong dedication to client satisfaction, with a goal of exceeding expectations.
• Maintain confidentiality while working from a secure, distraction-free environment using a wired Ethernet connection.
• Rotate work schedules weekly to accommodate clients across various time zones in Canada.
What you will need to succeed:
• High school diploma required.
• Post-secondary education (College or University) considered an asset.
• 1+ year of experience in customer service, preferably within insurance, group benefits, administrative, or contact center settings.
• Proficient in Microsoft Office Suite (Outlook, Teams, etc.) and comfortable navigating between multiple applications.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and professional in a fast-paced, ever-changing environment.
• Eagerness to learn and stay current with new tools, services, and procedures.
• High attention to detail, with strong research skills and the ability to multitask across systems.
• Motivation to achieve key performance targets and contribute positively to a collaborative team culture.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
MFCJP00014863
