Company DescriptionA Storied Past. A Brilliant Future. For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont? A Rich HistoryJoin a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of ExcellenceBe part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job DescriptionTo act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Fairmont Royal York. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it's shareholders and yourself. To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal, friendly and efficient service
To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To be aware of safety and sanitation when handling food and beverage
To understand each work section and all side duties that may be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel's recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests' experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings) QualificationsQualifications:Available to work breakfast and lunch service
Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification
Must be age of majority to serve alcoholic beveragesOTEC certificate an asset
Physical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Additional InformationBE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
Join us and help shape the future of one of Toronto's most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity \& Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
