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Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
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Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
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Adjudicates mortgage applications within established authority limits while ensuring adherence to policies and guidelines
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Interacts with Mortgage Insurers where applicable to complete credit lending decisions
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Ensures due diligence has been completed prior to signing off on any mortgage conditions or documents, where applicable
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Prepares and issues mortgage commitments with appropriate conditions within established service level agreements/turnaround times
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Priorities applications and workflow to ensure consistent and sound risk assessments are maintained while managing high volumes and a continued focus on service excellence
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Stays current with latest industry knowledge, competition, and market trends
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Ability to build and maintain positive relationships
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Strong aptitude for service excellence
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Strong communication skills---both written and verbal
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Ability to manage and resolve conflict
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Strong analytical skills
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Attention to detail
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Organizational and time management skills
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Positive team player with desire and ability to mentor others
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Effective problem solving and decision making skills
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Fully competent in working with basic PC software and working knowledge of the suite of Microsoft office products
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Ability to manage pressure in an environment of high volume processing with tight turnaround times
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Completed post-secondary education or equivalent work experience required
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Minimum 2 years previous mortgage underwriting experience required
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Completion of Mortgage Agent Course and/or FICOM License an asset
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Working knowledge of PC software in a Windows environment required
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Office environment
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Periods of high volume with tight timelines
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Long periods of stationary position/sitting
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Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
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Long periods of time in viewing a computer screen
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Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
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Competitive Compensation
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Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
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Hybrid working environment
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Extensive training programs to set our employees up for success
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Modern office environment conducive to collaboration
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Supportive teamwork culture
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Opportunities to give back to the communities and work through events focused on a variety of charities
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Ongoing social events throughout the year