Description Loss Mitigation Specialist Calgary, AB or Toronto, ON Salary Range:
Responsibilities
- Daily review of arrears and identifying of any trending activities
- Review all new information received from borrower/and or business partners and update internal systems as required
- Work towards solutions which best reduce overall loss or potential losses
- Prepare and initiate loans for legal action that are in default for such reasons as non-payment, tax arrears, matured loans, etc.
- Prepare various statements such as arrears, demand \& payout statements
- Prepare and submit proof of claims for bankruptcy, work with trustees where applicable
- Set listing prices and shortfall sale exceptions within internal and insurer guidelines
- Negotiate offers and counter offers within internal \& insurer guidelines
- Liaise with lender clients, solicitors, insurers and property managers during the legal process to ensure proper management of files
- Prepare and submit claims to mortgage insurers in a timely and accurate manner
- Inbound and Outbound calls to borrowers and Business partners
- Ensuring responses to emails, faxes and voice messages are completed within SLA
- Weekly, monthly and quarterly arrears reporting for Management
- Monthly provision reports for loans in legal action
- Monthly reporting to mortgage insurer regarding delinquencies
- Document calls through an IVR system as well as detailed notes in customer file
- Additional duties as assigned
This Role Is For You If You Have
- A post-secondary degree or diploma in business (an asset)
- 2 years experience in residential mortgage default or mortgage administration
- In-depth knowledge of mortgage enforcement procedures and insurer default policies
- Strong proficiency with Excel, SharePoint, and other Microsoft Office applications
- Bilingualism in English and French (both verbal and written) considered an asset
- Proven ability to deliver excellent customer service and handle sensitive situations with professionalism
- Exceptional problem-solving, organizational, and time management skills
- Excellent oral and written communication skills
- Strong relationship-building and active listening abilities
- High attention to detail and accuracy in all aspects of work
- A proactive, self-motivated approach with the ability to work independently
- Experience navigating and working across multiple systems simultaneously
- Demonstrated ability to work effectively both independently and as part of a team
- Skills in conflict resolution and sound judgment in daily operations
Who are we?
You will love working here we know it
Equal Opportunity Employer
We want to hear from you!
