Job Title: Supervisor, Help Desk
Location: Ottawa (Hybrid -- 2 days/week on-site)
Employment Type: Permanent
Salary: $competitive salary + OMERS pension + comprehensive benefits
Overview
Our public sector client is hiring a Supervisor of Help Desk to lead a dynamic support team in Ottawa. This permanent position is ideal for someone who is customer-focused , ITIL-certified , and passionate about continuous improvement in service delivery. You'll lead a team of 4 and collaborate closely with the Manager of IT and Cloud Infrastructure Services to drive operational excellence and align support with organizational goals.
Key Responsibilities
- Lead and mentor the help desk team to deliver high-quality technical support.
- Drive continuous improvement initiatives to enhance service efficiency, user satisfaction, and team performance.
- Ensure adherence to ITIL best practices and internal service standards.
- Act as the escalation point for complex technical issues, ensuring timely resolution.
- Collaborate across IT and business units to align support strategies with organizational objectives.
Qualifications
- Proven experience leading IT support teams in a supervisory or managerial role.
- ITIL certification (required).
- Strong communication and customer service skills, with the ability to engage stakeholders at all levels.
- Demonstrated focus on continuous improvement and team development.
Why Join?
- Impactful Leadership: Shape the success of a dedicated IT support team.
- Growth Opportunities: Drive initiatives that enhance service delivery and operational efficiency.
- Collaborative Culture: Work alongside cross-functional teams to achieve shared goals.
Apply Today
If you're a proactive leader passionate about IT service excellence, submit your resume
