Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our flagship product, ChronPlatform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management. At Chrono, we arm upstarts with the tools to adapt and thrive quicker.
RoleWe're seeking a Director of Client Services to join our Revenue and Growth team and lead client success initiatives. This role is crucial for driving long-term client relationships, ensuring top-tier service delivery, and supporting Chrono's reputation as a trusted partner. As the Director of Client Services, you will work closely with product, marketing, and engineering teams to shape and implement client-centered strategies.
As the Director of Client Services, you will be responsible for:Portfolio Management: Build and maintain strong client relationships, understand their needs, and deliver innovative solutions. Project Oversight: Oversee and structure client projects in collaboration with two project managers (PMs) to ensure objectives are met in line with Chrono's standards. Risk and Contract Management: Negotiate and manage contracts to minimize risk and ensure KPI compliance.
Strategic Development: Collaborate with the Head of Services and leadership team to establish upsell and pricing strategies. Client Success Optimization: Develop and implement client success strategies to improve retention, satisfaction, and long-term client engagement, positioning Chrono as a trusted partner in their growth journey. Financial Oversight and KPI Monitoring: Oversee project budgets, estimate costs, and track key performance indicators.
PM Team Support: Guide project managers in their daily responsibilities and coordinate with the sales team to align service and growth goals. QualificationsYou have a Bachelor's degree in business administration, or a related field. You bring over 5 years of experience in client services or account management, ideally from an agency environment with a focus on tech-driven projects.
You have a proven track record in managing client accounts, setting clear expectations, and overseeing successful project deliverables. You excel in communication, negotiation, and presentations, with a natural ability to connect and engage with clients. You're an analytical thinker and problem-solver, able to assess client needs and craft customized solutions that meet their objectives.
You're skilled at collaborating across functions, working with various teams to develop and execute strategies centered on client success. You have experience leading teams, structuring processes, and guiding projects through their lifecycle to ensure quality and consistency. You understand contract management, risk mitigation, and financial planning, and you're comfortable overseeing budgets to maintain profitability.
You work effectively in fast-paced, results-oriented environments, adapting to changing priorities with ease. You're bilingual, proficient in both English and French, and can communicate effectively in both languages. Job Type: Full-time, Permanent, HybridIf you're a skilled leader in client services, ready to build impactful relationships and drive exceptional service delivery, we'd love to meet you.
Apply today, and let's create lasting success together!
