Impact Starts at UNICEF Canada(Instructions to apply at the bottom of posting)Position DetailsPosition Title:Deputy Director, Information Technology (IT)Employment Type:Permanent, Full-time
Reports to:Vice President, Technology Direct Reports:2Salary Range:$115,000 to $130,000 annually with benefits and 3 weeks paid vacation Work Location:TorontoWork Environment: UNICEF Canada currently operates under a Flexible-Hybrid model that requires team members to attend the office at least 2 days/week. The Opportunity Looking for an opportunity to join a mission-driven team using tech for good? This is it!
As a key leader at UNICEF Canada, the Deputy Director of Information Technology oversees the delivery of all core technology services --- from cybersecurity and AI, to systems operations, to digital strategy and innovation. This role is as hands-on as it is strategic, playing a pivotal role in mobilizing your team to ensure our infrastructure is secure, scalable, and aligned with our mission to create lasting impact for children around the world. This is your chance to lead transformative IT initiatives in a purpose-driven organization where technology truly powers change!
Key AccountabilitiesTechnology Strategy, Governance \& Transformation (40%)With the Vice President, Technology, shape and execute an IT strategy aligned with UNICEF Canada's mission and growth. Lead the identification, planning, and implementation of secure, scalable technologies---including AI, automation, and cloud-native solutions. Manage IT projects using Agile methodologies, ensuring delivery on time, on budget, and to scope.
Collaborate across departments to prioritize technology initiatives that support organizational goals. Define project scopes, objectives, and resource needs while tracking performance and outcomes. Develop and implement IT policies, procedures, and best practices Cybersecurity, Risk \& Compliance (30%) Lead cybersecurity strategy and operations, including threat detection, risk assessments, SIEM integration, and incident response aligned with NIST CSF.
Oversee security infrastructure (e.g., ATP, DLP, MFA, endpoint protection, phishing simulation, and backup solutions) and ensure compliance across all systems. Regularly conduct audits, tabletop exercises, and penetration tests to validate controls and response readiness. Manage organizational readiness for privacy regulations and ensure secure handling of donor, financial, and personal data across platforms.
Develop, maintain, and test business continuity and disaster recovery (BC/DR) plans for all critical systems. Core Infrastructure, Systems \& IT Operations (20%) Oversee the reliability, security, and scalability of infrastructure---including Microsoft 365, networking, cloud (Azure), virtualization (Hyper-V), and hybrid systems. Lead day-to-day operations of IT support, ensuring responsive helpdesk services, system availability, and user satisfaction.
Implement ITSM practices to ensure ticket tracking, service level monitoring, and continuous improvement. Manage vendors and contracts, ensuring service delivery meets operational and security expectations. Oversee integrations with key platforms such as Raiser's Edge NXT, Engaging Networks, Financial Edge, and the data warehouse.
Organizational Enablement \& People Leadership (10%) Lead and coach a high-performing team, fostering a culture of collaboration and innovation Oversee progress tracking using Jira for sprint management, capacity tracking, and visibility across teams. Contribute to cross-organizational planning, budgeting, and impact reporting, ensuring IT is integrated into broader goals. Participate actively in agile planning, team meetings, and organization-wide initiatives.
Embed mission alignment and organizational values---including anti-colonial and anti-racist principles---into all areas of work. Maintain clear and organized systems for managing IT documentation and information. Required ExperienceTechnical Skills Microsoft 365: Expert in Exchange Online, SharePoint, Teams, OneDrive, and compliance \& security tools such as Advanced Threat Protection (ATP), Data Loss Prevention (DLP), and Azure Active Directory (AD).
Virtualization: Skilled in managing virtualized environments using platforms such as VMware vSphere or Microsoft Hyper-V. Cybersecurity: Deep understanding of network and information security including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint protection, security information and event management (SIEM) tools, and incident response. Networking: Proficient in network design, administration, performance optimization, and troubleshooting.
Cloud \& Data Centres: Experienced in managing on-premise and hybrid cloud environments (AWS, Azure, Google Cloud Platform). Tech Support Leadership: Proven success managing helpdesk teams and IT service management (ITSM) practices. Vendor Management: Demonstrated ability to manage vendor relationships and ensure SLAs.
Additional QualificationsBachelor's degree in IT, computer science, or related field. 8+ years of progressive IT experience, including 3-5 in a leadership role. Strong communicator with the ability to engage cross-functional teams and stakeholders.
Deep knowledge of IT infrastructure, cybersecurity, operations, and project management. Ability to travel, with some evening and weekend work required An Employer of Choice: What We OfferA ROBUST COMPENSATION PACKAGEExtended Health/Dental benefits, Healthcare Spending Account, and Wellness AccountLife, AD\&D, \& Long-Term disability insurance coverage
Employer match contributions (5%) to a Group Pension PlanAccess to parental leave top-upA COMMITMENT TO WELLNESSFlexible-hybrid work environment to support the work-life integration needs of our team
Minimum 3 weeks of annual vacation (increases with time served) \& 1 additional day per year of service (max 30)10 paid sick days \& 2 personal days9 to 11 employee wellness days -- an additional series of pre-set days off, given annually to further extend long weekends
Discounted rate for a GoodLife gym membership
Access to an Employee and Family Assistance ProgramA CULTURE OF LEARNING \& GROWTHAccess to a comprehensive global learning platform with over 1600 courses, webinars \& resources
Internal leadership development, training, \& mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
Opportunities to access both local \& global stretch assignmentsAN INCLUSIVE \& PURPOSE-DRIVEN WORKPLACECentrally located head office in mid-town Toronto with satellite offices in Calgary \& MontrealEasily accessed by public transit and a short walk from several parking locations
Inclusive \& accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employeesA CHANCE TO DO MEANINGFUL \& LIFE-CHANGING WORKUnder the leadership of a dynamic, accomplished, and experienced executive leadership team, you'll be part of a diverse \& talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. You'll join a global UNICEF family with a shared commitment to impact the lives of children
Our Commitment to Inclusive Workplaces \& RecruitmentUNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process. At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven.
We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience. How to ApplyPlease submit your resume and cover letter as one document to *******@unicef.ca by Wednesday, May 14, 2025.
Please include your salary expectations in your cover email and reference Deputy Director, IT in the subject heading. UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).
About UNICEF \& UNICEF CanadaUNICEF is the world's farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world's toughest places, we work to help children survive, defend their rights, keep them protected, healthy and educated, and give them a fair chance to fulfill their potential. UNICEF Canada is one of 32 National Committees located in countries around the world.
Our team exists to fundraise for UNICEF's highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.
