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Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
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Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.
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Ensure compliance to all hotel policies, standards, procedures and practices.
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Maintain, clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards, with genuine care, attention and detail, using approved hotel products and equipment.
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Restock and account for Mini-bar items in guest rooms.Ensure guestroom welcome amenities are delivered and retreated and replenished when needed as per established policy.
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Account for inventory items and supplies used, replenishing as required and organize, stock and maintain cleanliness of floor storerooms as well as guest areas.
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Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
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Assist other Colleagues in Housekeeping, as requested and undertakes other ad hoc related responsibilities, as required.
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Service Excellence - Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
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Detail oriented - Great care and attention to detail in fast paced environment.
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Cleanliness Orientation - Demonstrated need for exceptional order and cleanliness, passion for cleaning, is well-groomed with good personal hygiene.
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Functional Competence - Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift.
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Operational Knowledge - Learn and follow Shangri-La deliverables, Shangri-La Toronto and Housekeeping service standards, programs, policies and procedures.
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Self motivation - Able to follow through on direction, with minimal supervision.
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Communication - Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
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Problem solving -Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
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Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
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Ethical and professional conduct - Fulfills responsibilities with highest integrity.
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Technology proficiency- Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.
