Device Analyst, IMITS

Provincial Health Services Authority • Vancouver, British Columbia, Canada • 4h ago

Job Summary

Duties/Accountabilities

Responds to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing device problems and formulating device solutions, escalating unresolved incidents and tickets as required, and communicating progress on tickets to the service desk, customers, and/or other teams.
Functions as an intermediate device analyst by working on complex large/medium initiatives and projects that have a significant impact on client departments by providing advice, reviewing work requests and analyzing requirements and feasibility, identifying conflicting requirements and completing an impact analysis, estimating tasks and timelines, determining staff and bill of materials (BOM) for devices, and calculating cost estimates and making recommendations. Carries out the data and process modeling activities, and develops complete device solution/application(s) and support of the device solution/application.
Develops and implements detailed work plans, sets schedule based on priorities and staff availability/requirements, and prepares project status reports and presentations. Participates in the creation of project charter for client and IMITS sign off, bringing together project resources for discussions, and with monitoring project team's progress.
Collaborates with, and represents IMITS to, clients and others by methods such as developing and maintaining relationships with clients and other stakeholders, attending meetings to provide input into the operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; assisting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required.
Drafts standard operating procedures, processes, and formal documentation by methods such as establishing device standards and procedures for use by IMITS and user departments, writing comprehensive device and operating documentation, preparing complex device test plan for review and approval, and developing procedures steps, such as recovery and maintenance procedures.
Liaises with vendors by researching and evaluating new device purchase/lease proposals in order to provide recommendations, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems. Contributes to development of Requests for Proposals (RFP) documentation to be sent to vendors.
Works with various IMITS team members to ensure device integrated solutions and represents team/IMITS in various initiatives across the organizations as a senior device resource.
Performs a variety of duties related to device testing, evaluation, configuration and overall support as required.
Documents own work and actions taken, updates assigned ticket information with client provided information, maintains accurate team records, and updates information related to workflows in accordance with standard operating procedures. Creates and updates documentation to internal websites and SharePoint sites.
Attends team meetings, participates in team discussions and projects, and actively participates in continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
Performs other related duties as assigned.

Qualifications

Graduation from a recognized degree or diploma program in Computer Science, plus three (3) years' recent related experience, or an equivalent combination of education, training and experience.
May be required to travel and/or participate in an on-call rotation.

Skills And Abilities

Ability to organize work.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.

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