Job Description Front Desk Receptionist for busy mechanic shop Location North York, ON :
Mechanic shop front desk recepition position avaliable. Very busy shop and lots of opportunity. The person in this position is the first person our customers encounter and often the last before they leave. Having knowledge of cars/ automotive experience is not a necessity but would be a positive. There is a 2 week training process that will assist you in getting ready for the position.
Duties of this roll are as follows;
- Fill out work orders for each client.
- Offer coffee or water to clients.
- Create customer files as new assignments are received and schedule estimate appointments.
- Greet customers when they arrive, locate their file, assign a Tech, and offer refreshments.
- Follow up with missed calls and repair appointments.
- Assign vehicle numbers, notate folders, and inform Techs of vehicle arrivals.
- Print sign-in/sign-out templates each week, validate staff sign-in and sign-out times.
- Responsible for part/core returns and ensuring that credit is received.
- Answer phones, take messages and transfer phone calls.
- Maintain printer to ensure sufficient paper supply and print cartridges are installed and in inventory.
- Maintain cleanliness of office, customer areas, refrigerator, coffee machine and bathrooms.
- Assist with visitor shuttle service and clerical errands, as necessary.
- Update and maintain business social media accounts.
- Sort and distribute incoming mail.
- Cash out clients and make invoices (will provide training).
- Daily Emails.
- Highly Organized \& Detail Oriented.
- Business casual dress code.
- Demonstrate planning and coordinating skills.
- Excellent telephone etiquette and communication skills.
- Ability to multi-task and work well in a busy environment.
- Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, push/pull, kneel, crouch, and reach frequently.
- Demonstrate the ability to deal with customers in a courteous and effective manner regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor while providing exceptional customer service.
- Greets customers and determines the nature of their visit.
- Notifies the appropriate person that a customer is waiting and introduces the customer.
- Answers incoming phone calls.
- Books appointments or takes a thorough message.
- Communicates with callers, visitors and suppliers in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer with a computer system, a log sheet or other method established by the owner.
- Enters data into lankar system (training provided)
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists in searving customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Maintains a professional appearance.
- Minimum education: high school grad.
- Other tasks as assigned.
Automotive Receptionist - Language Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- multiple languages perferred
Automotive Receptionist - Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Automotive Receptionist - Reasoning Ability
- Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no assistance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Job Types: Full-time, Permanent
Pay: From $17.00 per hour
Additional pay:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (required)
Experience:
- Front desk: 3 years (preferred)
Language:
- Portuguese, italian, tagalog, (preferred)
Work Location: In person
