Job Description Customer Quality Engineer Location Newmarket, ON L3X 2S2 :
What we offer:
Group Summary:
Job Responsibilities:
Customer Support:
- Coordinate containment, sort/rework actions for external and internal issues
- Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
- Participate in customer quality meetings
- Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
- Performs customer good will visits as required
Production Support:
- Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
- Facilitate quality related meetings for assigned products and keep up to date meeting minutes
- Leads and Coordinates problem solving for internal concern resolution
- Coordinates and approves shop floor containment process and follows up on execution
- Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages
- Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
- Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
- Reviews and supports work orders for engineering changes, special build, and service
- Participates in 5S implementation.
- Perform daily line walks/audits on assigned assembly lines
- Always maintains safety and good housekeeping
Testing:
- Participates in Troubled Incident Report (TIR) investigation, prepares 8D report
- Assists PQ inspectors/Fixture engineer to maintain T\&E/ durability fixtures
- Trains Inspectors/Operators on proper inspection techniques
Cost Reductions:
- Supports reduction/elimination of added operators
- Reviews/assesses process improvements
- Suggests part design alternatives to reduce costs
- Supports Business Center initiatives to reduce scrap and improve efficiency
- Provides timely disposition on QPF/DMN material (on hold or rejected products)
- Identify and implement labor savings opportunities (direct and indirect) where feasible
IATF/Mafact including MQS/ECU/Customer Specific Audits:
- Conducts self-audits to current procedures as assigned
- Leads the resolution of Corrective Action Requests as assigned
- Participates in Quality Systems Audits with customer and external auditors
Other:
- Performs training to Operation Quality Procedures
- Provide guidance mentorship for Plant Quality Specialist
- Train members of operations team in specific quality disciplines as required
- Perform other duties as required
QUALIFICATIONS \& SKILLS:
- Completion of community college diploma/certificate.
- 3 to less than 5 years of work related experience.
- Minimum completion of post-secondary education program in mechanical/quality engineering
Awareness, Unity, Empowerment:
Worker Type:
Group:
