Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals?
The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Reporting to the Store Manager, the Operations Manager will have the following responsibilities:Implement, communicate and ensure compliance with all operating procedures, processes and policies
Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
Handle escalated customer service issues and offer solutions
Increase location profitability and efficiency
Maintain excellence in store merchandising, detail and customer service
Ensure 100% customer satisfaction
Promote team work within all departments
Minimize errors and ensure a high-level of data entry accuracy
Maintain store inventory levels and accuracy
Control and reporting of Accounts Receivable and Accounts PayableHigh school diploma or equivalent; post secondary education an asset 2 or more years of Supervisory or Management experience in a Retail environment 2 or more years of Customer Service or Sales experience Successful track record in customer service, operations and merchandising Excellent communication, interpersonal and problem solving skills Ability to lead, motivate and manage a team Highly developed time management and organizational skills Working knowledge of retail operating systems Flexibility to work any shift, including evenings and weekends, as required A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discountsA dynamic environment to showcase your leadership talents.Apply now
If you'd like to apply for this role, please contact our recruitment team at *******@thebrick.com
Attach your CV and tell us why you would be a great fit at The Brick!The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to *******@thebrick.com
