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POSITION PURPOSE:
Under the direction of the Manager, Parking Operations and Maintenance, and in collaboration with other departments, the Supervisor provides day-to-day front-line supervision and direction of field staff engaged in the consistent delivery of high-quality custodial maintenance and ambassadorial services in support of operational excellence and an exceptional Green P customer experience.
MAJOR RESPONSIBILITIES:
Staff Scheduling and Allocation
- Effective planning, preparation, assignment, ongoing adjustment, and time-tracking of daily work shift schedules for Custodial Maintenance and Ambassadorial staff.
- Provision of field supervision, technical support, and oversight in the conduct of staff duties.
Supervision and Employee Relations
- Ensure a safe and healthy workplace environment through compliance with applicable employment regulations, including the Occupational Health and Safety Act and Regulations.
- Ensure staff competency with building systems, custodial maintenance equipment, work standards, and technical specifications.
- Ensure all staff receive necessary/mandatory training, with regular refreshers to keep skills current.
- Supervise daily operations, ensuring organizational objectives are met.
- Act as escalation point for staff and customer concerns, investigating and resolving issues.
- Facilitate change management initiatives, including resource allocation.
- Implement SOPs and oversee revenue control programs.
- Model behaviors embodying the organization's Core Values, ensuring high standards of cleanliness and repair.
- Initiate disciplinary actions as necessary, liaising with the Union per Collective Agreement.
Facilities Supervision
- Oversee the condition of facilities and building systems, recommending operational adjustments.
- Report on facilities and equipment condition daily; coordinate repairs and maintenance.
- Work with external contractors and assist in managing maintenance contracts.
- Manage assets and inventories, including vehicles and equipment.
- Monitor building systems and safety equipment.
- Coordinate with community and internal stakeholders for events and passes.
- Oversee external contractors and promote staff accountability and customer service.
Qualifications, Education \& Experience
- Post-secondary education plus at least 3 years' experience in facility maintenance, operations, or parking management.
- Union supervision experience is an asset.
- Knowledge of mechanical and electrical systems, contract management, and maintenance equipment is an asset.
- Experience in commercial cleaning and staff scheduling.
- Proficiency with MS Office and SAP or similar systems.
- Knowledge of Occupational Health \& Safety regulations.
Skills
- Excellent interpersonal, communication, customer service, conflict management, and negotiation skills.
- Strong supervisory, organizational, and leadership skills.
- Ability to remain professional and calm in difficult situations.
- Detail-oriented with flexibility in a changing environment.
Working Conditions
- Valid Class G Driver's License and access to a personal vehicle.
- Frequent travel between facilities.
- Various shifts, including early mornings, evenings, nights, weekends, and emergency responses.
- Ability to negotiate traffic and interact courteously with the public and officials.
About The Toronto Parking Authority
TPA is North America's largest municipal parking operator, supporting Toronto's mobility goals through innovative services such as Green P, Bike Share Toronto, and EV charging stations. We foster a culture of safety, respect, and integrity, aiming to be the best provider of sustainable parking and mobility services.
