Languages
English
Education
- No degree, certificate or diploma
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
- Consulting firm
- Information technology (IT) infrastructure
Responsibilities
Tasks
- Coordinate access and use of computer networks
- Install software
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Monitor the performance of computer systems and networks
- Evaluate and install computer hardware, networking software and operating system software
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Set up local area networks and connections to the Internet
- Implement network traffic and security monitoring software, and optimize server performance
- Perform Web-server backup and recovery operations
- Supervise technical staff
- Troubleshoot and resolve technical problems
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Offer mentoring
Supervision
Credentials
Certificates, licences, memberships, and courses
- Microsoft SQL Certification
- Microsoft certified professional (MCP)
- Network Certification
- Microsoft Certified Systems Engineer (MCSE)
- A Certification
Experience and specialization
Computer and technology knowledge
- Virtualization
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- Security software
- Information technology
- SharePoint
- Database software
- MS Office
- MS Windows
- Spreadsheet
- Firewall
- MS Active Directory
- MS Exchange
- SQL
- Server Hardware
- Cloud
Equipment, eystems and controls experience
Additional information
Security and safety
Transportation/travel information
- Own vehicle
- Vehicle supplied by employer
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Sitting
- Ability to work independently
Own tools/equipment
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Analytical
- Efficiency
- Time management
- Leadership
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
Other benefits
- Other benefits
- Parking available
- Travel insurance
