LMI Technologies, recognized as one of Canada's Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.
What will you do as an Sales Support Representative I?
The Sales Support Representative I (SSR I) position requires quick thinking in a dynamic work environment. As an SSR I, you will play a vital role in supporting the sales team by facilitating communication and ensuring a smooth sales process. This position is essential for driving customer satisfaction and enhancing overall sales efficiency.
You will report to the Sales Support Team Lead, as well as work with other Sales Support team members and LMI's global team of sales representatives to ensure the order management process runs efficiently and effectively. Our department is top notch for tackling customer issues and providing the best solutions. We focus on delivering excellent customer service.
- Create and update customer records in the Customer Relationship Management (CRM) system.
- Review, process, and verify the accuracy of customer purchase orders.
- Manage the e-commerce platform, including reviewing online sales orders prior to production approval.
- Communicate with customers any changes to orders such as revised shipping dates, pricing discrepancies or part changes.
- Issue and manage the Return Material Authorizations (RMA).
Manage global sales transactions (different company entities, manufacturing locations) and coordinate the shipment route based on location and urgency.
- Act as a key point of contact for customer inquiries (including quoting price and lead times) and Sales Representatives, providing prompt and accurate responses to ensure a positive customer experience.
- Collaborate cross-functionally with internal departments---including Planning, Product Management, Finance, and Shipping---to support efficiency and accuracy in the overall service delivery.
- Resolve customer complaints, collaborating with internal teams to investigate and highlight areas for improvement.
- Maintain and update various customer-specific portals with order statuses and the required documentations.
- Process demo equipment requests and follow up on the overdues.
- Completion of vendor and compliance forms as required.
- Stay informed on product launches and updates to better support customers and the Sales team.
- Occasional travel to visit key customers may be required.
What do you need to be successful?
- Bachelor's degree in Business Administration, Supply Chain, Operations, Communications, or a related field required.
- Minimum 2 years of experience in a Sales Support, Sales Coordination, or Customer Service role within a technology or manufacturing environment.
- Previous experience in order management, fulfillment coordination, and post-sales support across global or intercompany processes.
- Proficient in the use of CRM and ERP systems (experience with NetSuite and/or Zendesk is a strong asset).
- Familiarity with international shipping, logistics coordination, and supporting global sales teams is an asset.
- Strong attention to detail with excellent organizational and multitasking skills.
- Effective communication and problem-solving abilities.
- Demonstrated ability to work both independently and collaboratively in a fast-paced, dynamic environment.
- Experience managing or supporting e-commerce platforms is a plus.
Salary Range: $37,128 - $48,963
How to submit your interest?
If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the "Apply Now" button.
While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!
Why being inclusive is important to us?
At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.
If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.
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