Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE AREWe love books and all things beautiful
We are Canada's Cultural Department StoreBooks are our heart and soul, and Great Books are JUST the Beginning...We play by the following rules:We exist to add joy to our customers' lives every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
Job DescriptionThe HR Systems \& Data Specialist is the subject matter expert on Indigo's HR system (UKG), with primary accountability for system maintenance and identifying and delivering on process improvements. In its first year, this role will be accountable for setting and implementing Indigo's HR Technology roadmap, functioning as the primary integrator of new UKG modules to Indigo's existing suite. Reporting to the Director, Total Rewards \& HR Technology, the incumbent will develop and generate dashboards and analytics in collaboration with cross-functional and HR partners to guide strategic decisions.
KEY PERFORMANCE METRICSEmployee engagement
Systems design and effectiveness
Data \& analytics communication and education
Program administration, maintenance and cost managementKEY ACCOUNTABILITIESFunctionalAdminister, maintain and troubleshoot the HR system (UKG) and associated integrations on a day-to-day basis, supporting user needs, responding to inquiries, addressing issues experienced by users or system issues
Serve as an escalation point for HR and Payroll teams on researching and resolving system or integration issues, and unexpected results or process flaws
Prepare and execute system updates, rolling out new features and functionalities to optimize performance and usability
Conduct ongoing system audits to identify and mitigate risks proactively
Collaborate with the UKG support team to configure, implement, test, and maintain additional modules, ensuring their successful introduction to the business as part of the HR technology roadmap
Support the payroll team to ensure the smooth operation of all year-end reconciliation processes
Ensure data quality, control, integrity and security of all configurations within the system
Act as a subject matter expert on HR system-related issues and provide training and support to end-users
Evaluate HR system functionality to recommend enhancements for system effectiveness on an ongoing basis
Participate in various HR projects to provide technical HR system support
Ensure data accuracy through routine data audits and validation
Build intelligence and insights from people data by preparing dashboards on workforce metrics for leadership teams and stakeholders. Support ad hoc reporting requests as necessary.PeopleDevelop positive and productive peer relationships
Work collaboratively and constructively with the team and cross-functional partners
Support the Manager, Total Rewards and work effectively with other members of the HR team to achieve business goals
Support HR and cross-functional partners as required.Maintain strong positive relationships with all internal and external stakeholders and providers.CulturalModel Indigo's beliefs and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organizationSCOPEReports to: Director, Total Rewards \& HR TechnologyKEY RELATIONSHIPSHuman ResourcesPayrollFinanceOperationsExternal vendors \& consultants
Qualifications / Experience3 years of experience with HR Systems Administration and implementation, particularly UKGExpertise in data analysis using tools such as Cognos BI, and programming languages such as SQLStrong technical and functional knowledge of HR systems and integrations.Proven ability to communicate technical details in a clear and usable form to end users
Knowledgeable regarding relevant legislation
Experience in the retail/customer service industry preferred
Demonstrated experience with understanding HR program principles and practices
Bachelor's degree in HR Management, IT and/or Business Administration or a related field preferred
Competencies / Skills / AttributesDemonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
Excellent verbal and written communication skills with an ability to engage at all levels in the organization (including technical teams, field users, and executive management)Strong analytical skills and excellent organization and planning skillsA solution-oriented individual with exceptional attention to detail, comfortable in a fast-paced, confidential environment
Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPointCustomer-focused with the ability to manage multiple priorities at one time while delivering results
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives.
We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
Please contact Human Resources at **********@indigo.ca if you require an accommodation at any time during the recruitment process.
