Date Posted: 05/01/2025
Req ID: 42747
Faculty/Division: UofT Mississauga
Department: UTM: International Education Centre
Campus: University of Toronto Mississauga (UTM)
Position Number: 00040023
Description:
About us:
U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.
Your opportunity:
Reporting to the Assistant Director, International Student Supports, the International Student Advisor will advance the International Education Centre’s(IEC) mission, as an innovative, collaborative and globally significant leader in the internationalization of the student experience. The International Student Advisor will assume primary responsibility for front-line student advising, services triage, administrative and communications support to the IEC.
The International Student Advisor ensures a customer service focused approach to in-person, telephone, web-based (e.g. social media), and email inquiries about the IEC and the services offered. Coordinating the first point of contact for most IEC users, s/he is responsible for providing a welcoming built and virtual environment, with up-to-date and accurate information, and assisting users seeking to connect to various internal and external services andprograms, as appropriate. The incumbent will be particularly adept with engaging with international, globally minded students, and alumni, evaluating their needs, making appropriate referrals, and identifying students-at-risk.
The International Student Advisor responsibilities will sometimes necessitate work during evening and weekend hours.
Your responsibilities will include:
- Advising on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council
- Interpreting and applying policies and procedures when making independent decisions
- Following-up with students to track progressthrough the regulatory requirements and/or activities they are required to fulfil as per their individual situation
- Resolving issues within the scope of the role and escalating problems as required
- Advising students on co-curricular, academic and personal matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
- Screening and making referrals to academic advising and learning skills programs and other resources or services
- Planning and implementing components of curricular and/or co-curricular programs and activities
- Assigning and checking the work of work-study students
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum four (4) years’ experience in student advising and/or student development at the post-secondary level.
- Registered with the Immigration Consultants of Canada Regulatory Council (ICCRC) and accredited as a Regulated International Student Immigration Advisor (RISIA) or a Regulated Canadian Immigration Consultant (RCIC) required.
- Exceptional knowledge of Citizenship & Immigration Canada policy required.
- Experience advising students required.
- Strong experiential background in student transition; particularly, experience working with diverse communities and understanding international student transition issues.
- Exceptional customer service acumen.
- Interpersonal and intercultural communications skills are essential.
- Excellent administrative skills, including word processing, data analysis, desktop publishing, and experience with databases.
- Proven leadership and supervisory skills are required.
- Proficiency in collecting, analyzing and interpreting data.
Assets (Nonessential):
- Training in Project Management would be an asset.
To be successful in this role you will be:
- Approachable
- Multi-tasker
- Organized
- Resourceful
Closing Date: 05/09/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Jessica Halteh
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
This is a term position ending June 2, 2026.
