About The Hotel
Benefits
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- Onsite Gym/Pool
- Career Development
- Hotel Discounts at IHG
Overview
What you will be doing?
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Up-sell rooms where possible to maximize hotel revenue.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
What are the requirements this role?
- Friendly \& hospitality focused.
- At least one (1) year of guest services experience at a hotel
- Strong communication/customer service skills as a significant amount of time are spent interacting with guests.
- Available to work any shifts, including nights, weekends, holidays and overnight when required.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
