Station Terminal Operation Control (STOC) Coordinator (PT)
Join to apply for the Station Terminal Operation Control (STOC) Coordinator (PT) role at Jazz Aviation LP
Position Overview
Purpose of Position: To provide support services to the airport related to daily operations, ensuring the highest level of customer service.
Key Responsibilities
- Maintain radio communication with flight crews and ground personnel.
- Receive and relay data from flight crews, ramp, sales, commissary, and maintenance personnel.
- Plot gate assignments on Gate Management System and coordinate aircraft towing according to gating restrictions to ensure safe movement.
- Monitor forecasts and routing changes, update arrival/departure times, and inform relevant personnel, updating FIDS/FMIS screens.
- Investigate delays and document them appropriately in airport operations systems.
- Assist with other related duties as directed by shift supervisor/manager.
- Perform duties following established policies, prioritizing safety for oneself, colleagues, and customers.
- Other duties as assigned.
Working Conditions
This role involves shift work and prolonged sitting.
Qualifications
- High School Diploma or equivalent required.
- Post-secondary education is an asset.
- Proficiency in English, both written and verbal.
- Ability to operate multiple computer screens efficiently.
- Customer service experience preferred.
- Experience in the airline industry is an asset.
- Ability to handle a fast-paced, high-stress environment and multitask with strong decision-making skills.
- Preference for candidates with a Restricted Radio License.
- Must obtain and maintain a Restricted Area Identification ID pass upon employment.
Additional Notes
Bilingualism in English and French is required for work in Montreal.
We are committed to accessibility and encourage applicants requiring accommodations to contact us at ************@flyjazz.ca.
Jazz values diversity and inclusion, fostering a workplace where everyone can be authentic. We aim to reflect the communities we serve in our workforce.
Application Details
Deadline: April 23, 2025
Location: Toronto, ON, Canada
Schedule: Part-time, shift work
Type: Permanent
Openings: 1
