Technical Support Specialist, Level 1 - Spanish
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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Technical Support Specialist, Level 1 - Spanish
Location: Mississauga, Canada (Hybrid)
Who We Are: At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done.
What's in it for you?
- The People: From our humble origins in our founder's basement to our industry-leading position today, SOTI has fostered a company culture emphasizing personal growth, continuous innovation, and fun.
- The Growth: Our environment encourages new ideas, fresh perspectives, and the ability to implement them. SOTI is a fast-paced, global environment that encourages you to make your mark.
- The Technology: You'll work with leading-edge technologies and complex projects as part of collaborative, agile teams, alongside partners including leading tech giants.
Responsibilities:
- Provide telephone and email-based post-sales technical support for our software products.
- Investigate customer-reported issues and collaborate internally to resolve them.
- Proactively update customers on the progress of their queries.
- Respond promptly to all customer requests, enhancing customer experience.
- Diagnose and resolve application queries, providing superior service regarding our MDM solutions.
- Use various devices to reproduce customer environments for troubleshooting.
Qualifications:
- Degree or diploma in Computer Networking, IT, Computer Science, or related technical field.
- Solid understanding of OSI model and networking principles (firewalls, protocols, subnetting).
- Experience with Windows 8.1, Windows Server 2008/2012, SQL, virtual servers.
- Knowledge of mobile platforms (Android, iOS, Windows Mobile, Blackberry).
- 1-2 years relevant experience (exceptions for qualified candidates).
- Strong problem-solving skills, team player, flexible, self-motivated, results-oriented.
- Excellent verbal and written communication skills in English and Spanish.
If you want to bring your ideas to life, apply at SOTI today.
We are committed to accessible employment practices compliant with the Human Rights Code and AODA. Please notify People \& Culture at *******@soti.net if you require accommodations during the recruitment process.
SOTI does not accept unsolicited resumes from recruiters or agencies without a signed Services Agreement.
