Program Manager/Scrum Master

TalentBurst, an • Toronto, Ontario, Canada • 13h ago

Title: Program Manager/Scrum Master

Location: Toronto, ON (Hybrid, 2/week in office)

Duration: 12 -18 months plus extension or Conversion is dependent on the business need and performance

Job Summary: We are looking for a tech-savvy Program Manager/Scrum Master who will manage and drive major multiple IT based projects from initiation to closing. Additionally, this role requires cross-functional support for several technical operations teams. As a PM/SL, you will work as a member of a growing and highly skilled software development group with the responsibility of guiding teams to ensure the development team adheres to the practices and rules, as well as coach the teams on improving impediments to deliver the greatest value to customers.

The ideal candidate is passionate about technology, self-motivated, has excellent communication and mentoring skills while leading scrum teams and fostering dialogue with stakeholders, and at the same time help design, train, facilitate events and coach people in specific agile practices to achieve higher levels of scrum maturity.

To be successful in this role, you will need to ensure your projects are completed efficiently and on time while meeting the expectations of all primary stakeholders.

We're looking for someone that has:

• The ability to work in a fast-paced, high-energy environment and to deliver business value outcomes for assigned initiatives.

• Strong leadership skills, self-starter and motivate team members

• Exceptional communication skills, both oral and written, ensuring that both functional and technical stakeholders are adequately informed.

• The capability to manage expectations and influence across cross-functional stakeholder groups.

• Strong analytical and creative problem-solving capabilities.

Responsibilities also include:

• Ability to manage multiple concurrent initiatives for delivery lifecycle.

• Ability to manage multiple scrum teams and empower teams to organize and deliver utilizing Scrum, Kanban at scale.

• Track and report execution metrics for Scrum Teams such as velocity/cycle time and consolidate for product/program-level view.

• Ability to mature agile practices within the team as a servant leader / coach.

• Assisting with internal and external communication while providing transparency.

• Support the Product Owner and Development Team to report on KPI's identified for the initiative.

• Facilitate ceremonies for Scrum Teams such as Sprint Planning, Sprint Retrospective, Sprint Review, Daily Standup, and Scrum-of-Scrums.

• Lead teams to identify areas of improvement and drive action items to realize continuous improvement goals.

• Support Scrum Teams with external interruptions by managing inbound requests from stakeholders through defined processes ensuring adherence to agile best practices.

• Remove impediments and seek leadership support to enable team success when necessary.

• Ability to influence, negotiate and communicate at all levels of the organization.

• Lead Steering Committee meetings with Sr. Leadership and C-level executives to provide an all-encompassing program status update.

• Facilitate cross-functional project meetings to meet deliverables and dependencies.

• Document, coordinate, and manage cross-team dependencies.

• Provide transparency on the health of initiative through reporting at regular cadence.

• Manage and work with 3rd party vendors, and partners to drive cross-business unit dependencies.

• Ability to take on new task as requested.

Qualifications

• Bachelor's degree in a technical or related filed, or equivalent experience

Ten (10+) years of full-time hands-on IT project management experience and at least 5 years in an Agile environment in an enterprise software development context

• Strong and demonstrated experience executing in an Agile and Hybrid environment.

• Demonstrated experience leading complex, technical projects.

• Ability to interact professionally and confidently with colleagues at all levels, including senior and executive management with clear and confident communication and presentation skills.

• Ability to work effectively both independently and as part of a team.

• Deliver 100% of project scope to quality standards within agreed upon schedule and budget.

• Excellent facilitation skills with a focus on achieving consensus when viewpoints diverge.

• Facilitate Scrum process and make Teams more effective using Scrum framework.

• Knowledge of the Scaled Agile Framework, Kanban, Large Scale Scrum, Disciplined Agile Delivery, or other agile scaling framework.

• Deep understanding of the enterprise software development lifecycle including agile transformations, DevOps mindset, and Continuous Integration/Continuous Deployment.

• Understanding of methods to adjust team behaviors and actions to align to an agile mindset.

• Proficiency in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

• Strong communication, interpersonal, and mentoring skills.

• Ability to adapt to a changing environment.

• Self-motivation and the ability to stay focused as priorities and team needs change.

• Team player with the ability to work well in a fast-paced professional and international environment.

Other Desired Experiences

• PMI-PMP/Scrum Master/ SAFe certification from a recognized entity

• Experience using Atlassian application suite (Confluence, JIRA)

• Background working with Datacenter technologies

Project or Program Manager

Scrum Lead assignment

Cross functional assignment

SAFe/Agile -- strong experience required