Senior Onboarding Specialist
Client Onboarding \& Implementation
- Lead customer onboarding from kickoff to handoff, managing timelines, milestones, and stakeholder alignment.
- Run discovery sessions to understand customer needs and deliver a tailored onboarding plan that reduces risk and accelerates time to value.
Client Training \& Enablement
- Deliver high-impact onboarding and training sessions, ensuring customer teams can confidently use Hive.
- Create and maintain enablement content like guides, videos, and documentation to support customer learning and success during the onboarding process for accounts and new users
Client Success \& Relationship Management
- Establish strong relationships with new customers, communicating clearly and building trust from day one.
- Understand the objectives and expectations of each client unique and reinforce the value of Hive as it relates to hitting those objectives
- Proactively identify risks or blockers and address them quickly, ensuring a smooth transition to ongoing success teams.
Internal Collaboration \& Continuous Improvement
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Work with Sales, Customer Success, Product, and Support to ensure customers experience a unified, seamless journey.
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Improve onboarding processes by sharing feedback, documenting best practices, and tracking performance metrics like time to go-live.
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Ability to clearly derive and articulate a customer need even when a customer can't themselves and share that with the team
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You have 3 years of experience in onboarding, customer training, or implementation---preferably in a SaaS environment.
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Proven ability to manage multiple onboarding projects with precision, while delivering a high-quality client experience.
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Familiarity with SaaS tools and customer success platforms (HubSpot experience is a plus).
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You have a bias for action and thrive when things aren't fully figured out.
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You love getting into the weeds of how products work and enjoy helping others do the same.
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You're a strong communicator who can lead a room, read between the lines, and make customers feel heard and confident.
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You're a team player with grit, curiosity, and a high standard for your work.
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Hive Platform (obviously!)
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CRM (HubSpot)
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Communication \& Collaboration Tools (Slack, Google Workspace)
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Presentation \& Training Tools (Zoom, Loom)
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Meaningful salary: you're rewarded based on impact
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The base salary range for this role is $61,000 to $87,000 CAD per year. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job-related skills, experience and relevant training, and business and organizational needs. New team members typically start between $61,000 - $74,000, based on experience and alignment with the expectations outlined in this posting. This range reflects not just where you begin, but the growth we expect and invest in as you grow at Hive.
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Work fully remotely in Canada: where you are most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in Canada.
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Flexible work hours: customize your schedule as long as it's not disruptive to your role, team, and Hive
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Health Insurance: Comprehensive health and dental coverage with a parental leave top-up program
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Unlimited vacation/PTO policy: so you can be happy and healthy!
About Hive
