Location:
Why this role is important? Patient Care Specialist Job Description For Job Requisitions Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
(Mississauga Office)
Why work at Specialty Health Network?
Basic Function
Nature and Scope
What you will do:
- Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
- Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required
- Informs the patient about all program offerings -- for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
- Understands the molecule(s) in full detail
- Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
- Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
- Administers financial means tests and manages all aspects of financial assistance within the program as applicable
- Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training
- Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
- Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
- Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
What you will need:
- College Diploma or University degree is required
- 2-3 years' experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists)
- Experience with public (provincial and federal) and private third-party drug reimbursement plans
- 2-3 years' experience in a Customer Service or Call Centre setting
- Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
- Bilingualism (French \& English) is an asset
- Demonstrated ability to work successfully within a fast paced, team-based environment
- Excellent communication skills, written and verbal, to interact effectively with patients and clients
- Demonstrated ability to analyze and interpret information, data, and regulations.
- Demonstrated ability to pay attention to details and make decisions using sound judgement.
- Flexible to work longer hours, overtime as required
- Able to work flexible hours between 8:00AM to 8:00PM
Why work at Shoppers Drug Mart? Academy
How You'll Succeed:
Employment Type:
Type of Role:
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
